Last Updated: March 5, 2024
1. Order Processing & Fulfillment
All orders are processed and prepared for shipment from our designated facilities. The standard order preparation and lead time is 3-10 business days from the date of order confirmation and cleared payment, depending on product stock levels, order volume, and complexity. You will receive an order confirmation email with the estimated shipment date.
For custom-made or made-to-order products, specific production timelines, delivery schedules, and associated terms (including cost allocation) will be clearly defined, negotiated, and documented in a separate sales contract or order confirmation. Such specific agreements shall take precedence over the provisions outlined in this general policy.
2. Shipping Methods & Carriers
We partner with reputable global logistics providers to ensure reliable delivery. Standard shipments are typically handled via international air freight, with final-mile delivery conducted by carriers such as UPS, FedEx, DHL, or their local equivalents, depending on the destination, for optimal service.
We reserve the right to select the most appropriate carrier and service level based on efficiency, cost, and destination requirements. Specific carrier requests can be accommodated upon prior agreement and may incur additional charges.
3. Delivery Timeframes
Delivery times commence once the carrier has scanned and taken possession of the shipment. The following are estimated transit times (excluding our preparation time):
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United States & Canada: 5-10 business days
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European Union & United Kingdom: 7-12 business days
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Australia & New Zealand: 8-14 business days
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Other Global Destinations: 10-20+ business days (varies by country)
Please note: These are estimates only. Actual delivery times may be affected by factors beyond our control, including but not limited to customs clearance, weather, carrier delays, and local holidays. We are not liable for delays caused by carriers or customs authorities.
4. Shipping Costs, Duties & Customs Fees
A. Standard Online Orders (Ready-made Goods):
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Shipping Charges: Will be applied as displayed on the product page or calculated at checkout.
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Import Duties, Taxes & Customs Brokerage Fees: For orders placed and paid for directly on our website for ready-made goods, we will cover the import duties, taxes (e.g., VAT, GST), and necessary customs brokerage fees arising from the shipment. We will manage the customs clearance process; however, as the importer of record, you may be required to cooperate by providing necessary information (e.g., tax ID) as per local laws to facilitate clearance.
B. Custom Orders, Bulk Purchases, or Special Arrangements:
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Associated shipping costs, duties, taxes, and other logistics expenses will be negotiated on a case-by-case basis and the responsible party will be clearly defined in the corresponding sales contract, quotation, or order confirmation. The customer is responsible for ensuring compliance with all import regulations of the destination country.
5. Customs & Import
A. Standard Online Orders (Ready-made Goods):
We are responsible for arranging export declaration and import customs clearance in the destination country, and will bear the corresponding duties and taxes. The customer, as the named importer, must cooperate by providing accurate customs clearance information (such as a valid tax ID, company registration details, etc.) when necessary to ensure smooth clearance. Any delays or additional costs resulting from the customer's failure to provide required information promptly or accurately shall be borne by the customer.
B. Custom Orders, Bulk Purchases, or Special Arrangements:
Import responsibilities, including but not limited to clearance procedures, payment of all import duties and taxes, and ensuring product compliance with destination regulations, will be specified in the contract or agreement signed by both parties. Typically, for such orders, the import responsibilities lie with the customer.
6. Shipment Tracking & Documentation
Upon dispatch, you will receive a shipment notification email containing:
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The carrier's name and tracking number.
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A link to track your shipment online.
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A copy of the commercial invoice and packing list (electronically).
It is your responsibility to monitor the tracking and arrange for receipt of the shipment.
7. Inspection, Loss, & Damage
You or your designated recipient must inspect all shipments immediately upon delivery. Any visible damage to the packaging or shortage of items must be noted on the carrier’s delivery receipt before signing. Concealed damage or discrepancies must be reported to us and the carrier within 48 hours of delivery. We will assist in filing claims with the carrier, but liability for loss or damage in transit typically rests with the carrier after the point of handover, subject to the carrier's terms and conditions.
8. Contact Information for Shipping Inquiries
For all order status and shipping-related inquiries, please contact our logistics team. To expedite assistance, always include your Company Name, Purchase Order Number, and our Sales Order Number.
ANTONMOVE (HONG KONG) TRADING CO., LIMITED
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Phone/WhatsApp: +86 15035609020
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Registered Address: Unit 03, 13/F, New Territory Plaza, 1-17 Sai Lou Kok Road, Tsuen Wan, Hong Kong SAR, China
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